Terms & CONDITIONS of PURCHASE

PLEASE CAREFULLY READ THESE TERMS OF USE AND CONDITIONS OF SALE BEFORE PLACING AN ORDER ONLINE OR OVER THE TELEPHONE, OR OTHERWISE USING THIS WEBSITE

TABLE OF CONTENTS

1.   PREAMBLE

2.   SCOPE
3.   IDENTITY OF THE AUTHOR OF THE OFFER
4.   SALES ORDERS
5.   PROOF OF ORDER
6.   DATE AND CONCLUSION OF THE  CONTRACT
7.   THE PRODUCTS AND THEIR AVAILABILITY
8.   PRICES
9.   PAYMENT
10. INVOICE
11. DELIVERY
12. WITHDRAWAL AND RETURNS
13. CONFORMITY & GUARANTEE
14. CUSTOMER SERVICES
15. RESPONSIBILITY
16. FORCE MAJEURE
17. INTELLECTUAL PROPERTY
18. DISPUTES AND APPLICABLE LAW

 

Terms of Use of Rahassia® Websites PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE (this "Site").

 1 – PREAMBLE

These conditions of sales are concluded between: - The company EÏZA SARL, referred to as Rahassia or the seller, whose head office is located at 3, Rue Ait OURIR, Boulevard Moulay Youssef, 2nd floor Casablanca, Morocco And between: - Any natural or legal person wishing to make a purchase on the rahassia.com website, a Website managed by EÏZA SARL, the second party is referred to as « the customer ».

 2 – SCOPE

 Our current sales and contracts are subject to these general conditions, except for exceptions agreed between the two parties. By purchasing, the customer declares to have read and fully accept the following general conditions of sale. These conditions will prevail over all other general or specific conditions of sale not expressly approved by the seller. The seller reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer.

 3 – IDENTITY OF THE AUTHOR OF THE OFFER

EÏZA SARL
RC: 491193 – ICE: 002687984000026
Phone Number : +212 (0) 694-19-6376
Website : www.rahassia.com
E-Mail : contact@rahassia.com
Adress :
3, Rue Ait OURIR, Boulevard Moulay Youssef, 2ème étage Casablanca – Morocco.

 4 – SALES ORDERS

The customer can place an order with EÏZA SARL on the website:

https://www.rahassia.com, 24/7.

 4.1 – CUSTOMER REGISTRATION​

  1. Placing an order on the https://www.rahassia.com Site is subject to the prior creation of a free customer account on the site by the customer, and the validation of these General Terms and Conditions.

  2. When the customer is creating his or her customer account, the Customer undertakes to provide, with accuracy and sincerity, information about his or her situation, and to carry out a regular verification of the data concerning the customer, and, if necessary, to proceed in line on his or her customer account to the necessary changes. EÏZA SARL drive the client's attention to the need for the latter to provide EÏZA SARL with a valid telephone number and e-mail address.

  3. The customer must have the legal capacity to place an order on the WEB SITE (this "Site"). EÏZA SARL reserves the right to refuse, or to invalidate a posteriori the registration of a customer whose information is inaccurate.

  4. The creation of a customer account necessarily implies the choice by the customer of a confidential password, allowing the customer to access his or her customer account and to place orders on the site. This password can be changed on the site from the customer account. This password is personal, confidential and non-transferable. As a result, the customer therefore agrees not to communicate it. Any access to the customer's customer account, by means of his password, is deemed to have been made by the Customer.

  5. EÏZA SARL cannot be held responsible for fraudulent or abnormal use of the customer's password and / or customer account. EÏZA SARL reserves the right to temporarily suspend access to the customer account when it notices such uses.

 4.2 – HOW TO BUY​

  1. Clearly identify the products selected with the options indicated on the site.

  2. Indicate the quantities requested if the product offers a stock greater than 1.

  3. Identify yourself by entering your strictly personal e-mail address and password, or by entering all the necessary information for an online registration.

  4. Indicate the required information for delivery. This concerns in particular the precise delivery address as well as any restrictions on access to the place of delivery (building, floor, digital code, etc.).

  5. Indicate the chosen delivery method.

  6. Choose the payment method.

  7. Accept the general conditions of sale by checking the box "I have read the general conditions of sale". Once the payment method has been selected, the customer must proceed to the `` payment on delivery '' or " payment by paypal " options, which will firmly and definitively formalize the sales contract between the customer and EÏZA SARL. The validation click executed at the end of the ordering process on the site www.rahassia.com formalizes the confirmation of the order and constitutes final acceptance of these general terns and conditions by the customer. This validation click is a final agreement to be contracted with EÏZA SARL for the selected products, subject to the exercise of the right of withdrawal reserved for non-professional customers, as referred to in the Right of withdrawal section of these general terms and conditions. It is understood that the validation click constitutes an electronic signature which has the same value as a handwritten signature. An email is automatically sent to the customer to confirm the order has been placed, provided that the email address indicated in the registration form is valid. The customer must verify the conformity and completeness of the information he or she provides to EÏZA SARL.

This electronic mail will constitute the acceptance by EÏZA SARL of the order. It will contain all the constituent elements of the sales contract concluded between the customer and EÏZA SARL. EÏZA SARL will not be held responsible for any data entry errors and the consequences in terms of late delivery or delivery error. In this case, all costs incurred for the reshipment will be the responsibility of the customer. EÏZA SARLs reserves the right not to confirm an order for any reason whatsoever, for example either product stock shortage or any problem related to payment from a previous order. The customer can at any time consult the status of his or her order by consulting his or her customer account on the site. This monitoring allows the customer to know the processing status of his or her order. The customer can be kept informed of the follow-up of his or her order by sending an email to contact@rahassia.com

 5 – PROOF OF ORDER

The data recorded by 2CheckOut on the Multi-channel payment platform on behalf of EÏZA SARL constituting proof of all commercial transactions between you and the company EÏZA SARL.

 6 – DATE AND CONCLUSION OF THE CONTRACT

The sales made by EÏZA SARL are completed between the parties, and ownership is acquired by the buyer upon validation of payment even if the product has not been delivered. EÏZA SARL fulfills its duty of advice and pre-contractual information. Thus EÏZA SARL notably fulfills its obligation to inform the consumer about the essential characteristics of the good, the detailed description of the products being posted online. The photos of the products posted online are however non-contractual.

 7 – THE PRODUCTS AND THEIR AVAILABILITY

The company EÏZA SARL, provides its private customers, an online sales platform, for orders to national and international territory. The offers presented by EÏZA SARL are valid while stocks are available. In case of unavailability of a product, the customer is informed on the platform.

 8 – PRICES

The selling prices of the products on Rahassia's online sales platform, indicated in VAT, are those in effect at the time of registration of the purchase order by the Buyer. EÏZA SARL reserves the right to modify its sales prices. The price modification does not affect confirmed orders. The prices displayed on the online sales platform do not include delivery costs, which are invoiced in addition, in accordance with Article 10 below.

 9 – PAYMENT

Orders are payable exclusively in MAD, Euro, US Dollar or UK pound. The price is payable when ordering. The proposed payment method:

   1. By cash on delivery payment: Valid only for customers domiciled in Morocco

   2. By paypal transaction : Valid for customers domimiced in Morocco or outside Morocco

 10 – INVOICE

If the billing address will be identical to the delivery address, an invoice contains the name of the Customer and his or her address will be attached to the package including the Product (s) ordered or sent  to the electronic address provided by the customer. Otherwise, it will be sent separately to the billing address.

 11 – DELIVERY

11.1 - The products are delivered to the address indicated by the customer via the order form. The shipping costs will be communicated after the order has been confirmed, depending on the weight of the package and its destination.

11.2 - The customer must verify the completeness and conformity of the information he or she provides. EÏZA SARL cannot be held responsible for any data entry errors and its consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.

11.3 - EÏZA SARL cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike, in particular of postal services and transportation services  and / or communications). The customer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier within 48 hours from the date of receipt of the package.

11.4 - An email is sent to the customer to notify him or her of the departure of his package.

11.5 - If the delivery delay is more than three days compared to the date we indicated to you in the confirmation email, we suggest checking with your post office that the package is not pending ( The packaging that could not be delivered to the customers' home are available to the customer in the post office for 15 days; after this period, they are returned, then if necessary to notify us of the delay by post or by sending us a mail. We will then contact the delivery person to start an investigation. A Post investigation can last up to 21 working days from the date of its opening. If during this period, the product is found, it will be immediately forwarded to your home If, on the other hand, the product is not found at the end of the period of 21 working days of investigation, the Post office considers the packaging as lost. It is only at the end of this period that we can return you a replacement product. If the product (s) ordered were no longer available at that time, we would refund the amount of the products affected by the loss of the carrier.

11.6 - DUTIES AND TAXES: We decline all responsibility for duties and taxes at the final destination.

 12 – WITHDRAWAL AND RETURNS

The company EÏZA SARL intends that those of its customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for in Article L. 121-1 of the Consumer Code under the best conditions.

Thus, the customer can return the items delivered within 12 hours of the delivery date in their original packaging, complete (box, instructions, box, etc.) and accompanied by the completed return form and a copy of the invoice, to the following address:

EÏZA SARL, 3, Rue Ait OURIR, Boulevard Moulay Youssef, 2nd floor Casablanca - Morocco

The customer must provide proof of this return, which implies that the items must be returned by registered mail, or by any other means giving a certain confirmed
date, the costs and risks of return remaining the responsibility of the customer.  

The reimbursement of returned items at the invoiced price will be made, depending on the method of payment for the items, by transfer to the customer's bank account, within thirty days of receipt by EÏZA SARL of the returned items.

Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be refunded.

 13 – CONFORMITY & GUARANTEE

The customer must ensure that the items delivered to them correspond to his or her order. If the items delivered do not comply with their order, the customer must notify the Customer Relations Department of EÏZA SARL by sending an e-mail to contact@rahassia.com

 14 – CUSTOMER SERVICES

For all information and/or question, customer service is available to customers:

By email, at contact@rahassia.com

By phone on +212 (0) 694-19-6376: Available on Monday to Friday, 9 a.m. to 9 p.m (GMT+1).

By post to the following address: EÏZA SARL, 3, Rue Ait OURIR, Boulevard Moulay Youssef, 2nd floor Casablanca - Morocco

 15 – RESPONSIBILITY

15.1 Damages and losses 

In case of damage and/or losses of the goods due to the transport and delivery operation, the liability of EÏZA SARL will be strictly limited to the value of the goods concerned by such damage or loss 

15.2 Delay in delivery

If the delay in delivery is caused by EÏZA SARL, the repair due to the buyer by EÏZA SARL (Rahassia) under its responsibility is strictly limited to the price of the transport of the goods (duties, taxes and miscellaneous costs excluded. ) as paid by the customer. However, if the package could not be delivered to the customer due to inaccuracy in the information provided by the customer, EÏZA SARL cannot be held responsible for the delay.

 15.3 Delay in order processing

If the order processing delay is greater than 20 days from the order validation date, the company undertakes to reimburse the customer by check or bank transfer within one week if the prior payment was made by credit card.

 15.4 No order confirmation

If EÏZA SARL does not confirm an order paid by credit card, the company is committed to reimburse the customer by check or bank transfer within one week.

 16 – FORCE MAJEURE

The responsibility of EÏZA SARL cannot be called into question if the non-execution or delay in the execution of one of its obligations described in these general conditions of transport and delivery results from a case of force majeure. or in the event of a delay justified by a serious reason. By force majeure we mean any unforeseeable, irresistible act or event beyond the control of the parties. The persistence of an event of force majeure for a period of sixty (60) days will result in the cancellation without compensation of the transport and delivery service.

 17 – INTELLECTUAL PROPERTY

Rahassia brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on Rahassia articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of the company EÏZA SARL.

Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior signed permission of EÏZA SARL, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same will apply for all copyrights, designs and patents which are the property of the company EÏZA SARL.

 18 – DISPUTES AND APPLICABLE LAW

These general conditions of sale are subject to Moroccan law. In case of difficulty  during the ordering or delivery of EÏZA SARL articles, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association. or any other organization of his choice. Any dispute that may result from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the Commercial Court of Casablanca.

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